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WFA serves to advance the competitive advantage
of Wisconsin organizations by providing opportunities for
organizations to assess their operations against established,
standards modeled after the internationally recognized Baldrige
Criteria for Performance Excellence. Whether
large or small, in business, education, health care or manufacturing,
WFA encourages and supports future-thinking Wisconsin enterprises
in their quest for customer-focused quality and excellence
in performance management by providing training, assessment
tools and consultative services.
Baldrige CEO Issue Sheets
CEO Issue Sheets are in .pdf format and require Adobe Acrobat or Acrobat Reader.
Recent Issue Sheets
Baldrige in Education: Performance Excellence Delivers World-Class Results
Baldrige in Health Care: Performance Excellence Delivers World-Class Results
Performance Excellence Delivers World-Class Results
Ethics: A Strategic Imperative
Other Issue Sheets Available
Business/Education Partnerships are Working Well (Spring 2003)
Baldrige, Six Sigma, and ISO: Understanding Your Options (Summer 2002)
Recognizing Role Model Practices (Fall 2001)
Baldrige: For Hiring and Keeping the Best Employees (Summer 2001)
Serving Shareholders and Stakeholders (December 2000)
A Global Approach for a Global Economy (August 2000)
Be sure to also check out
Baldrige Asks, "How Do You Know?"
Are We Making Progress? and Are We Making Progress as Leaders?
Two complementary Baldrige questionnaires designed to measure deployment and to compare leaders' perception of deployment with that of the workforce. Both documents are available at no charge from the Baldrige National Quality Program.
• Are We Making Progress? This document is also available in Spanish.
• Are We Making Progress as Leaders?
Criteria Checklist for High-Performing Organizations (Human Resources Focus)
This checklist was developed by Mary Buchel of Buchel & Associates—Strategies Unlimited. Similar in spirit to NBQP's "Are We Making Progress?" survey, it is a tool for gauging an organization's strengths and opportunities for improvement specifically for Human Resources linkages in each Category. (Note that this survey is based on the 2006 Criteria for Performance Excellence and does not reflect changes to the Criteria since then.)
What They’re Reading
We’re always looking for good materials on performance
excellence and related topics and know you are too. We recently
asked our Excellence at Work Conference Presenters for their
top picks.
- Appreciative Inquiry: Change at the Speed of Imagination, Jane Magruder Watkins & Bernard J. Mohr, Jossey Bass/Pfeiffer, 2001.
- Corporate Culture and Organizational Effectiveness, Daniel R. Denison, Denison Consulting, John Wiley & Sons; ISBN: 096586120.
- Diagnosing and Changing Organizational Culture Based
on the Competing Values Framework, Kim S. Cameron & Robert E. Quinn, Addison Wesley Organization Development Series, 1999.
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- Execution: The Discipline of Getting Things Done, Ram
Charan, Charles Burck, & Larry Bossidy, Crown Business,
New York, 2002.
- The Five Dysfunctions of a Team: A Leadership Fable, Patrick Lencioni, Jossey Bass, 2002.
- The Five Star Church, Stan Toler & Alan Nelson (out of print).
- The Five Temptations of a CEO: A Leadership Fable, Pat Lencioni, Jossey Bass, 1998.
- Intellectual Capital, Thomas Stewart, Currency/Doubleday.
- The Servant Leader: How to Build a Creative Team, Develop Great Morale, and Improve Bottom-Line Performance, James
Autry, Three Rivers Press, 2004, ISBN 0-7615-3535-7.
- "The Seven Ages of the Leader," article by Warren Bennis, Harvard Business Review, January 2004.
- The Tao of Leadership, John Heider, Bantam, 1986, ISBN 0-89334-079-0.
- "What Really Works," Nitin Nohria, William Joyce, & Bruce
Roberson, Harvard Business Review, July 2003.
Have your own highly recommended reading? Email us to let us know so we can share them in future lists.
Wisconsin Forward Award materials are available
for personal use by organizations preparing a Wisconsin Forward
Award application, or by Wisconsin Forward Award Directors,
current members of the Board of Examiners, and other authorized
Wisconsin Forward Award volunteers in connection with Wisconsin
Forward Award, Inc. business only. Materials may not be copied
or used by any person or organization to further economic
or other interests or for any other purpose without the express
written authorization of Wisconsin Forward Award, Inc.
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