"Medical Associates Health Centers has made the decision to pursue the Wisconsin Forward Award and then continue on to the National Malcolm Baldrige Award. To monitor our progress with this important strategic initiative, we needed to establish a baseline as to where we are now. The Baldrige Express provided us with an excellent tool to do just that.
I especially liked the fact that the NCPE team monitored completion of the online survey and continuously sent out email reminders to the employees that had not completed the survey to date. This eliminated the need for me to do this follow-up, which was great.
The results were sent electronically in an easy-to-interpret format and has given our organization much insight as to what we can work on immediately to begin our journey towards improvement."
|
Tolly Arthur
Medical Associates Health Centers |
Wisconsin Forward Award is pleased to partner with the National Council for Performance Excellence to offer Wisconsin organizations an affordable and easy-to-use assessment tool. Baldrige Express is a survey-based assessment that synthesizes points of view from all parts of your organization, combining the benefits of survey speed with the accuracy and completeness of a written narrative .
Baldrige Express Is...
| Quick |
Stakeholders from your organization complete a survey measuring their perceptions of the maturity of all parts of your work system in as little as 60 minutes. Survey results are compiled within 7 to 10 days.. |
| Easy |
You don't need any prior understanding of the Baldrige Criteria for Performance Excellence to conduct a Baldrige Express survey. The survey can, however, serve as an excellent introduction to your senior leaders and workforce regarding the concepts of the Baldrige framework and where your organization stands right now according to the Criteria. |
| Customizable |
Your survey results are disaggregated according to multiple subgroups that you define, allowing you to discover differences in perception or deployment between departments, employee types, grade level, work sites, seniority, or any other divisions that you choose. The survey can be administered online, on paper, or a combination of both. Even the survey language and set of questions can be modified to best fit your organization. |
| Versatile |
Baldrige Express results are designed to serve as a stand-alone self-assessment OR as a lead-in to a full application to WFA or another Baldrige-based assessment program. Some organizations have used Baldrige Express to sustain improvement momentum between award cycles. |
| Affordable |
The entire analysis can cost as little as $2800, a small fraction of using traditional consulting services to obtain the same data. |
| Universal |
The survey is appropriate for organizations of any type, including those in the manufacturing, health care, service, government, education, or non-profit sectors. |
Feel free to contact us to discuss ways you can use Baldrige Express to drive or benchmark improvement initiatives in your own organization.
See a model Baldrige Express feedback report by clicking here. Reports for health care (full report) and education (full comments for Category 1, and charts for all Categories) are also available for download.
Test Site – www.performanceexcellence.com
Baldrige Express Survey-Based Evaluation
Assessment Fees
Base Fee:
Up to 50 web-based surveys $3,000.00
Additional charge per e-survey $
40.00
Additional processing charge per survey for paper survey option
$ 6.00
This base fee includes costs of administering the Baldrige
Express survey as well as a half day follow up session. Customized
assessments are also available upon request. You will only
be invoiced for surveys submitted/processed.
Checklist for Organizations
___ Self-Assessment Document – Decision on Demographics
- Position, Location,
Function, Years of Service, Other
- Use your organizational
chart as a starting point
- Keep options simple
and easy for all employees and stakeholders to understand
___ Determine Format – Electronic, Paper or Combination
___ Suggested Introductory Presentation plan –
Meeting agenda
to introduce Baldrige Express to employees
-
Overview of Categories and Values
-
Organization Profile Discussion
-
Baldrige Express Power point
- Discussion of any special survey considerations
Survey Logistics
Planning/Follow-Up
Required
___ Self-Assessment Implementation (electronic version)
Develop timeframe for
Web-Based Self-Assessment (start and end dates—10 to
14 days)
Collect and verify email
addresses, submit to WFA at least 1 week prior to start date
Customized email to survey
takers
Planning/Follow-Up Required
___ Self-Assessment Implementation (print version)
Develop dissemination
and collection plan
Establish timeline
___ Improvement Planning Session with WFA representation
Feedback Report to include
charts/graphs, identification of key Strengths and Opportunities
improvement
Identify next steps – (1)
Results dissemination, (2) Action plan for key areas of improvement |
A division of the Wisconsin Center for Performance Excellence